Frequently Asked Questions (FAQ)

Effective Date: March 10, 2026

Here are answers to the most common questions about Seayofa's products, orders, shipping, and returns. If you cannot find the answer you need, please contact us via email (xxx@seayofa.com).

Order Related

Q: How can I place an order?
A: 1. Browse seayofa.com and add the products you want to buy to the shopping cart; 2. Click the shopping cart icon and check the product information; 3. Fill in your shipping address, select the shipping method, and complete the payment; 4. After the order is successfully placed, you will receive an order confirmation email.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 1 hour after placement. Please contact us immediately via email with your order number. Once the order is processed (packaged or shipped), it cannot be canceled or modified.

Shipping Related

Q: When will my order be shipped?
A: We process orders from Monday to Friday (excluding holidays). Orders placed before 3:00 PM (PST) will be shipped on the same business day; orders placed after that time will be shipped on the next business day.

Q: Do you offer international shipping?
A: Currently, we only ship to addresses within the United States. International shipping is not supported at this time.

Q: How can I get free shipping?
A: Orders with a total amount of $30 or more enjoy free standard shipping. Orders under $30 will be charged a flat shipping fee of $2.99.

Product Related

Q: Are Seayofa products natural and additive-free?
A: Yes. We adhere to the brand concept of "nature and wellness" and use carefully selected natural ingredients for all products. We do not add unnecessary preservatives, artificial colors, or flavors.

Q: What is the shelf life of your freeze-dried products?
A: The shelf life of freeze-dried fruits and ramen toppings is usually 12–18 months when stored in a cool, dry place. Please refer to the product packaging for the exact shelf life.

Return Related

Q: How long do I have to apply for a return?
A: You can apply for a return within 7 days from the date of receiving the product.

Q: Who bears the return shipping fee?
A: For non-quality issues (e.g., changed mind), the buyer bears the shipping fee. For quality issues (e.g., damage, wrong product), Seayofa bears the shipping fee.

Q: How long will it take to receive my refund?
A: After we receive and inspect the returned product, we will initiate the refund process. The refund will be credited back to your original payment method within 15 days.